SHIPPING

DELIVERY LOCATION
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations*.

BACK ORDERS
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will notify you on order with a product availability date.

ESTIMATED DELIVERY DATES
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the delivery location. All international orders are shipped by airmail unless advised otherwise. All orders should arrive in 1-2 weeks but may take up to 4 weeks to reach you. Please let us know if you have not received your order after 4 weeks.

RATES
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

OVERSIZED ITEMS
Larger order shipping costs vary so it's difficult for us to give accurate estimates for all of our products. We will contact you regarding the actual cost of shipping within 24 hours of your order being placed.

INTERNATIONAL SHIPPING
EQUIPFIT does not pay for International Duty taxes, brokerages fees incurred on International shipments. If a shipment incurs any such charges, fees or additional international shipping costs  they are the sole responsibility of the customer.

*The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.

DAMAGES & SHORTAGES
Merchandise damaged during shipping or shortages (missing items) must be reported to EQUIPFIT within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.Inspect all merchandise at the time of delivery before signing off with driver.
Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.
Keep all original cartons and merchandise as received
Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

RETURNS
You may return most new, unopened items within 7 days of delivery for an exchange or full refund. A 25% restocking fee will be applied to returns after the 7days. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item and claim a refund, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

ITEMS THAT CANNOT BE RETURNED

  • Custom made or custom order products (includes Eleiko products) may not be returned.
  • All equipment and barbells cannot be returned, (this includes the GS Front Squat and Zercher Harness) but they are covered under manufacturer’s warranty.
  • Merchandise returned over 7 days of receipt of shipment.
  • With the exception of shipping errors, refunds or credits are not issued for shipping charges.

These policies are subject to change at any time without notice.

For more details on producys view our TERMS & CONDITIONS page.

For futher shipping and return enquiries contact info@equipfitnz.com